CUSTOMER CARE AND AFTER-SALES SERVICE FOR PACKAGING MACHINES FOR SINGLE-DOSE BAGS
Experience
MF PACKAGING provides assistance and support to its customers during the sales and after-sales service, to guarantee quality and professionalism, in the name of the company tradition.
Initial consultation
MF PACKAGING guarantees assistance and support to its customers by ensuring the highest quality and professionalism from the initial consultancy phase:
- Customized solutions for each project
- Feasibility studies and skilled advice
- 3D simulations for the production of prototypes
- Research and development department to ensure efficient and innovative solutions
- Consultancy for the choice of packaging material
- Customized product test
- Study and consultancy for implementation of our equipment within the destination plants
- (both existing and new)
Quality control and customization
The sales staff assists customers in choosing the machines and complete packaging lines that best suit their needs, provides complete and useful information on the products and technology used, and prepares customized plant layouts. The internal production procedure involve:
- Quality control of each component installed
- Production planning and control
- Remote analysis of production data
- Materials coded to ensure traceability
- Project managers for coordination and support of every project
- Customized machine software
- Twenty years of experience available to our customers
After-sales support
The highly specialized MF technicians ensure that after – sales service is fast and efficient, from installation, through testing and inspection, to later scheduled maintenance, according to packaging line characteristics and customers’ requirements:
- Remote technical assistance via ethernet / internet
- Technical support through on-site intervention
- Technical assistance for line installation and staff training
- Ordinary and extraordinary maintenance service with technical assistance contracts
- Spare parts warehouse with over 10,000 codes always ready to dispatch
- Coding of all components for the immediate and unambiguous identification of spare parts
